Sprint Moving Service (“Sprint Moving Service”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website at sprintmoving.ca and in the course of providing our moving, packing, and storage services.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in Ontario. Last updated: June 2026.
1. Personal information we collect
Information you provide to us. When you request a quote, contact us, or book a move, we may collect: your name; email address; telephone number and phone type; origin and destination addresses and postal codes; property type, number of stairs, and elevator availability; preferred move date; the size or volume of your move; the type of service requested; how you heard about us; any additional notes you provide; and your marketing preferences (for example, whether you opt in to receive partner offers).
Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits. We use cookies and similar technologies, and a bot-protection service (Cloudflare), to operate the site securely and to understand how it is used.
2. How we use personal information
We use personal information to prepare and provide moving estimates and quotes; schedule, coordinate, and perform your move, packing, or storage; communicate with you about your request or booking; provide customer service and respond to inquiries; operate, secure, and improve our website; prevent fraud and ensure safety; send you marketing communications where you have consented; and comply with legal and regulatory obligations.
3. Consent
By submitting your information through our forms, you consent to the collection, use, and disclosure of your personal information as described in this Policy. Where you provide marketing consent (such as opting in to partner offers), you may withdraw that consent at any time. Subject to legal or contractual restrictions, you may withdraw consent by contacting us using the details below.
4. Service providers and disclosure
We share personal information only as needed to provide our services and as described here. We do not sell your personal information.
- Lead and move management: We use SmartMoving, a moving-industry customer relationship and operations platform, to receive and manage your quote requests and coordinate your move. The details you submit through our quote form are transmitted to SmartMoving for this purpose.
- Email: Your form submissions are also delivered to us by email so our team can follow up.
- Partner offers (TELUS): If you choose to opt in to receive TELUS home-service offers through our form, we may share your contact information with TELUS for that marketing purpose. This is optional, and you may decline or later withdraw your consent.
- Google: We use Google services on our website, including Google Maps (to show our location) and Google tools that help us display customer reviews and understand site usage. Google may process certain information in accordance with its own privacy policy.
- Trustindex: We use Trustindex to display our Google reviews on the website.
- Cloudflare: We use Cloudflare for website security, bot protection, and content delivery.
- Legal and safety: We may disclose personal information where required or permitted by law, to comply with legal process, or to protect the rights, safety, or property of Sprint Moving Service, our customers, or others.
5. Storage and transfers outside Canada
Some of our service providers (including SmartMoving, Google, Cloudflare, and TELUS) may store or process personal information on servers located outside of Canada, including in the United States. Where this occurs, your personal information may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, and government authorities. We take reasonable steps to ensure your information is handled appropriately.
6. Safeguards
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.
8. Your rights
Subject to applicable law, you have the right to access and request correction of your personal information, and to ask questions about how we handle it. To make a request, please contact us using the details below. We will respond within the timeframes required by applicable law.
9. Cookies
Our website uses cookies and similar technologies for functionality, security, performance, and analytics. You can control or disable cookies through your browser settings; please note that some features of the site may not function properly if cookies are disabled.
10. Children’s privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when it was last revised. Material changes will be posted on this page.
13. Contact us
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact:
Sprint Moving Service
85 Bessemer Road, Unit 2, London, Ontario N6E 1P9
Phone: (519) 204-4779
Email: matt@sprintmoving.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.